Service Provider Solutions

• Communications Management
  • Voice Service Assurance
  • VoIP Network Assurance
  • VoIP Quality Assurance
  • Performance & Capacity
• Converged IT Management
  • Business Service Assurance
  • IT Operations Management
• Service Provider Solutions
  • Business Growth Solution
  • NOC Management Solution
  • VoIP & IPT Management
  • Remote PBX Monitoring
• Mainframe Management
  • JES Spool Management
  • Dynamic Library Management
  • Enterprise Print Management
  • Host Automation

NOC Management Solution

Intelligently Manage and Control Your Entire Service Network with ReliaTel...

For service providers, the ability to monitor and manage the client technology and networks that comprise your total solution is crucial. After all, how can you effectively agree to service level agreements without the power to see and control those service levels easily, accurately and instantaneously – regardless of the clients’ technology mix?

ReliaTel provides unified, vendor-independent monitoring and management of the diverse networks and technologies that drive your services business, as well as your customers’ business. Across the landscape of your clients’ widely dispersed, multi-vendor environments, ReliaTel comprehensively monitors and manages all converging voice and IT networks with one solution.

Using ReliaTel, Managed Service Providers can:

• Unify management of all client environments through a single, vendor-agnostic management solution
• Provide a customized service offering using ReliaTel’s rebrandable management portal
• Easily provision client views of just their infrastructure through ReliaTel’s multi-tenant design
• Perform complete fault, performance, quality, remediation, and automation for all client environments
• Deliver comprehensive service level reporting to document compliance, and prove service value

A Single Point of Operational Control for Your NOC

Through ReliaTel, MSPs can cost-effectively manage ALL clients' converging VoIP and IT network environments without additional staff or costly experts that increase overhead and reduce profits, and without the need for expensive, manufacturer-specific hardware or software.

With ReliaTel, you’ll achieve strong, verifiable control over your clients’ operational performance and gain access to the data and reports that prove it. Using the dynamically updated ReliaTel Performance Dashboard, you can immediately see current performance ranges, critical Key Performance Indicator (KPI) trends, and threats to specific customer service levels.

The ReliaTel Dashboard and Performance Reports provide the platform-independent technology to:

• See the present with visibility into current performance levels measured against operational metrics and established performance thresholds
• See the near future with early indicators of performance problems developing at the individual element level, as well as the aggregated operational level across the entire infrastructure
• See key performance trends with actionable information to resolve recurring bottlenecks and issues
• See the indicators of necessary equipment and network upgrades that fuel client up-sell and profits

Learn More about ReliaTel NOC Management Products for Service Providers:

• ReliaTel Convergence Management
• ReliaTel VoIP QoS Management
• ReliaTel VoIP Network Assessment
• ReliaTel Performance Reporting
• ReliaTel PBX Monitoring