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• ReliaTel VoIP QoS Management
  • VoIP Quality Analysis
  • VoIP QoE Management
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• ReliaTel VoIP QoS Management
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ReliaTel VoIP QoE Management

Manage VoIP Quality of Experience to Ensure User Satisfaction Levels

As companies migrate to advanced IP telephony technologies, a users’ Quality of Experience becomes a key factor in achieving the expected adoption rate for new voice applications, and delivering the expected productivity gains and financial ROI expected from VoIP and convergence.

ReliaTel VoIP Quality of Experience Management delivers critical visibility into quality-affecting conditions and trends that can undermine the success of VoIP and converged communications. Through dynamic QoS and SLA reporting, ReliaTel provides continuous analysis of quality-affecting trends and conditions that directly impact users’ experience.

Using ReliaTel, voice network teams gain critical insight into:

• Historic VoIP quality performance trends and issues
• Recurring voice quality alarms and patterns
• QoS summaries, per call QoS
• Burst and Gap characteristics that impact overall quality scores
• MOS-based SLA reports for management

ReliaTel combines the benefits of QoS analytics with powerful QoE management and reporting tools, empowering voice support teams to work proactively to prevent quality impairments and network performance issues before they materialize and impact users’ voice service experience.